Terms of service
Last updated: July 28, 2026
Canberrasolle operates this website and online store. Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.
These Terms of Service explain the rules and conditions for using our website, purchasing products, and accessing our services.
The terms "we", "us", and "our" refer to Canberrasolle. By accessing or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website.
1. ACCESS AND ACCOUNT
By using our website, you confirm that you are at least the legal age of majority in your country or state of residence.
You are responsible for maintaining the security of your account information and for all activities performed through your account.
2. PRODUCTS
Canberrasolle designs its own footwear. We make every effort to provide accurate product descriptions, images, and information. However, colors and product appearance may vary depending on your device settings.
Product availability, descriptions, and prices may change at any time without notice. We reserve the right to limit quantities or discontinue products when necessary.
3. ORDERS
When you place an order, you are submitting a request to purchase products from Canberrasolle.
We reserve the right to accept or decline any order for reasons including product availability, pricing errors, suspected fraud, or incorrect information.
Once your order is confirmed and payment is processed, you will receive an order confirmation email.
4. PRICES AND PAYMENTS
All prices displayed on our website are shown in USD unless otherwise stated.
We accept secure payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
You agree to provide accurate billing and payment information when completing your purchase.
5. SHIPPING AND DELIVERY
We currently ship to customers in the United States only.
Standard delivery typically takes 7–14 business days depending on your location.
Tracking information will be provided by email once your order has been shipped.
Delivery times are estimates and may be affected by carriers, customs processing, or circumstances outside our reasonable control.
6. RETURNS AND REFUNDS
Returns and refunds are handled according to our Refund Policy.
Customers may request a return within 30 days of receiving their order, subject to eligibility requirements.
For complete details, please review our Refund Policy page.
7. INTELLECTUAL PROPERTY
All content on the Canberrasolle website — including our original footwear designs, product names, text, images, graphics, and logos — belongs to Canberrasolle or its licensors and is protected by applicable laws.
You may not copy, reproduce, modify, or distribute any content without written permission.
8. THIRD-PARTY SERVICES
Our website may use third-party services that help us operate our business, including payment providers, shipping services, analytics providers, and website tools.
We are not responsible for third-party websites or services that may be linked from our website.
9. SHOPIFY
Shopify provides the technology that powers our online store. Your transactions and purchases are made directly with Canberrasolle and are subject to these Terms of Service.
10. PRIVACY
Your personal information is handled according to our Privacy Policy.
By using our website, you agree that your information may be collected and processed as described in our Privacy Policy.
11. CUSTOMER FEEDBACK
If you submit reviews, comments, or feedback, you allow Canberrasolle to display and use this content to improve our products and customer experience.
12. ERRORS AND UPDATES
We reserve the right to correct errors, update information, or modify product details when necessary.
This includes pricing errors, product information errors, or availability changes.
13. PROHIBITED ACTIVITIES
You agree not to use our website for unlawful activities, fraud, attempts to damage our services, or activities that violate applicable laws.
14. LIMITATION OF LIABILITY
Canberrasolle is not responsible for indirect damages, delays, losses, or issues caused by circumstances outside our reasonable control.
Nothing in these Terms limits your rights under applicable consumer protection laws.
15. GOVERNING LAW
These Terms are governed by the laws of the State of Texas, United States.
16. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated revision date.
17. CONTACT INFORMATION
Email Address: support@canberrasole.com
Phone Number: +44 2753 254152
Store Name: CanberraSole
Warehouse Address: Redfern Park Way, Tyseley, Bimingham B31 2F, UK
Business name: Bngs Ltd
Company nr.: 16280273
Business Address: 78-73 Shelton Street Covent Garden London WC2H 9JQ UNITED KINGDOM
Customer service available hours:
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We respond to customer inquiries within 24 hours on working days.