Shipping policy

SHIPPING COVERAGE

This policy applies to all orders shipped within the United States. We do not currently ship to P.O. boxes, APO/FPO addresses, or outside the United States.

ORDER FULFILLMENT & SHIPPING ORIGIN

Canberrasolle is a United States-based business. Our footwear is produced and fulfilled through our manufacturing and logistics partners. Because of this, the shipping origin may differ from our registered business address. By placing an order with Canberrasolle, you acknowledge that your order may be fulfilled and shipped from a production facility or fulfillment centre.

PROCESSING & HANDLING TIME

Orders are processed within 1–2 business days (Monday to Friday) after payment is confirmed. Orders placed after 5:00 PM Eastern Standard Time (EST) will be processed the following business day.

DELIVERY & TRANSIT TIME

Standard Shipping transit time is 6–12 business days. Estimated total delivery is 7–14 business days from the order date, depending on your location and warehouse availability. These are estimated delivery times — actual delivery may vary slightly during peak seasons or due to circumstances outside our control.

TRACKING

All orders include tracking. Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor delivery in real time.

SHIPPING DELAYS

While we do everything we can to meet estimated delivery windows, delays may occur due to weather, high order volumes, or carrier issues. If your order exceeds the estimated delivery window, contact us immediately and our team will assist you.

LOST OR DAMAGED PACKAGES

If your order is lost or arrives damaged, contact us at contact@canberrasolle.com with your order number and, where applicable, photos of the damage. We will investigate and provide a replacement or full refund as quickly as possible.

CONTACT INFORMATION

Email Address: support@canberrasole.com
Phone Number: +44 2753 254152
Store Name: CanberraSole
Warehouse Address: Redfern Park Way, Tyseley, Bimingham B31 2F, UK
Business name: Bngs Ltd
Company nr.: 16280273
Business Address: 78-73 Shelton Street Covent Garden London WC2H 9JQ UNITED KINGDOM

Customer service available hours:
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We respond within 24 business hours on working days.